Help me find a hardware problem or system problem?

Users questions:I bought a new machine, but the system is not genuine. The question is, after resuming from standby, but also do not detect a local connection, there is the open procedure does not close, according to Resource Manager Lane also does not close. Then there also does not close off, only to force shutdown. I do not know if this is system problem or a hardware issue? How to do?
Experts answer: First, open the Task Manager to check which suspicious programs are occupied by the highest CPU process, it would be kill. Then we went to try to shut down other programs. If the idle process high CPU, then, is your operating system is having problems. Reinstall the system immediately after the proposed comprehensive virus scanning. Computer knowledge exchange groups: 10,304,006
  • This information provided by the users.Thanks!