Mo matter how my computer? You help me look! Anti-virus software can not open

Users questions: Mo matter how my computer? You help me look! Ago by the anti-virus software can not open! I would like to re-install, but install antivirus software program to open the folder where the seconds after an automatic shut down! Simply by not! This is how are you going? Is not poisoned? I do the how are you? ? ? ? ? ? Urgent ... ........
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