QQ online customer service where to find back issues

Users questions:QQ online customer service, I filled out a problem. And wrote on a mailbox and phone number. Now I log on-line customer service, the show has answered my question. But I can not find the answer lie? I remember the first time they log online customer service page, there is a 'my problem' and 'my back' place,But now see how the * Where can I find customer service to me back ah. (My mailbox is not)
Experts answer: Online Customer Service QQ letters are written with the mail, your mailbox should have them sent to you a letter, I wrote before, received a letter a week, if you have not received then writing aCopies of letters written with a mailbox, and remember well the mail, I wish you success
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