Save my drive it

Users questions:My drive to open and close are no problem, but the disk is not read into to the past, nor now can read the disk read. I ask how the story ah? Please , help me to drive it, Thank you!
Experts answer: look at the CD-ROM driver is not the problem, Control Panel - Performance and Maintenance- System - Hardware - Device Manager - right click on your CD-ROM drive - properties to see if equipment is not normal. If the reasons for excluding the software, it can only show you the drive is broken, because the hardware can only be repaired by professionals.
  • This information provided by the users.Thanks!